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Northwest Connecticut Public Safety Dispatch Center

The Northwest Connecticut Public Safety Dispatch Center (NWCTPS) serves as the department’s initial point of contact with the public. NWCTPS is the primary Public Safety Answering Point for the City of Waterbury, handling both 9-11 Emergency calls as well as routine calls for service. The Dispatch Center’s main function is to take the incoming calls for service and deliver the appropriate Police, Fire and Ambulance service to suit each situation. To fulfill this responsibility, the center is staffed 24 hours a day, 365 days a year by dedicated personnel.

It is our belief that by ensuring that every citizen that calls into the dispatch center is left with a feeling that their call is important to the Police Department, we are encouraging the public’s participation in crime prevention as well as creating a partnership with the community that will make our department more efficient and effective. The corner stone of this initiative is the understanding that all citizens who call into the Northwest Connecticut Public Safety Dispatch Center are treated with professionalism, courtesy and respect.

The Northwest Connecticut Public Safety Dispatch Center is committed to providing the citizens of Waterbury with the highest level of service possible through a combination of cutting edge technology and professional customer service.