Internal Affairs

Internal Affairs Division

The Internal Affairs Division is an essential component of the Waterbury Police Department as it provides citizens with a fair and effective avenue for the redress of their grievances against members of the organization. The thorough and timely investigation of citizen complaints has the dual purpose of ensuring all department personnel are providing proper and high-quality level of service to the community, as well as providing department personnel with due process safeguards and protection from false allegations of misconduct.

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Inspectional Services

Inspectional Services works with the Internal Affairs Division to assure professionalism and efficiency within the Waterbury Police Department. Inspectional Services is a process that is an essential mechanism for evaluating the quality of the department’s operations, ensuring that the department’s goals are being pursued, identifying the need for additional resources, and ensuring that control is maintained throughout the department. 

Inspections of this nature may include: evaluation of facilities, vehicles, equipment, records, personnel, investigative procedures, crime reporting practices, and incident reports, as these activities relate to the effectiveness and efficiency of the department as a whole.

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Citizen Satisfaction

Citizen satisfaction is critically important to any public agency, and community members’ feelings about police services are evaluated through compliments, suggestions, and complaints. The feedback that is received from the City of Waterbury citizens, along with the regular supervisory review, allows our department to operate at the highest standards possible and provide dependable and quality service to the community.

An officer receiving a pin from a child in an award ceremony

Officer Recognition

The Waterbury Police Department recognizes employees for exemplary performance of their duties through the use of formal commendations. To compliment a department employee for service considered worthy of recognition, you may notify the department by calling or writing a letter to the division(s) of the officer(s) involved. All calls and letters of compliment will be brought to the attention of the officers and their commanders.

Department employees are eligible to receive:

  • Written Acknowledgement

  • Departmental Awards

  • Community-Sponsored Awards

Complaint Procedure

If you believe a Waterbury Police Department employee has acted improperly, and wish to file a formal complaint, you may contact the Internal Affairs Division by telephone, e-mail, or postal mail. Complaints of serious misconduct will be investigated by the Internal Affairs Division, which reports directly to the Chief of Police and is independent of the officer’s command. Complaints of less serious nature are often best handled by discussing your concerns with that officer’s immediate supervisor in their respective division. We value the thoughts and concerns of our citizenry. As such all complaints are investigated. 

Please click on the link below to view our Internal Affairs policy to help answer any questions you may have on this division and the complaint process.

Internal Affairs Policy

Visit the Documents & Forms page to download the Officer Complaint Form. 

Documents & Forms

Lt. Dennis Phelan.jpgGet In Touch

Lieutenant Dennis Phelan

Internal Affairs Supervisor

Telephone: 203-574-6948

Looking for more information?

Contact the Waterbury Police Department with any inquiries, requests for service, information on a crime or to report suspicious activity.

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